Our Returns & Refunds Policy for Fresh Flowers

Our Fresh Flowers Guarantee in Bracknell Forest

At Flowers Bracknell Forest, we take great pride in being a trusted local florist, dedicated to providing households and businesses with the freshest and most beautiful flowers in Bracknell Forest and surrounding areas. Our commitment to quality means every bouquet is expertly crafted and delivered with care.

Damaged-on-Arrival Policy

We understand how important it is for your flowers to arrive in perfect condition. If your order arrives damaged or if there are any issues with the appearance of your flowers upon delivery, please let us know as soon as possible, ideally within 24 hours of receipt. Reporting promptly allows us to address the problem quickly and efficiently, ensuring your satisfaction.

Freshness Window

All our fresh flowers are guaranteed to remain vibrant for a minimum of 5 days from delivery, provided they are cared for according to the care instructions included with your bouquet. We source our flowers daily to maintain the highest standard of freshness for every customer in Bracknell Forest. Should your flowers show signs of deterioration within this window that is not due to incorrect care, please reach out to us so we can assist.

Refunds & Replacements

In the rare event that you receive flowers which are not up to our usual high standards, we offer two options to resolve the situation:

• Replacement: We will arrange for a fresh bouquet to be delivered at the earliest possible time, at no additional cost to you.
• Refund: If a replacement is not suitable, we can process a full or partial refund as appropriate to your order and the issue presented.

Our team may request photographs of the flowers or packaging to help us quickly process your complaint and prevent future issues.

How to Make a Complaint

Your feedback matters to us. If you have any concerns, comments, or complaints about your flower delivery, please contact us with your order details and a brief outline of the issue. We’re here to listen and resolve your complaint efficiently and courteously. Most concerns are addressed swiftly, as we are committed to maintaining our reputation as Bracknell Forest’s leading local florist.

Trusted Local Florist Serving Bracknell Forest

Flowers Bracknell Forest has served the community for years, building strong relationships with both residential and business customers. Our reputation rests on delivering top-quality fresh flowers and outstanding customer care. We always aim for your complete satisfaction, whether it’s a simple bouquet or a large corporate arrangement.

Thank you for choosing Flowers Bracknell Forest – your reliable source for flowers that delight, every time.