Bracknell Forest Online Flower Delivery - Terms for E-Commerce Orders

Flower Delivery Terms & Conditions – Bracknell Forest Online Flower Shop

Introduction

These Terms & Conditions set forth the agreement between Flowers Bracknell Forest ('we', 'us', or 'our') and you, the customer ('you' or 'your'), relating to your use of our online flower delivery services in Bracknell Forest and the surrounding areas. Please read these terms carefully before placing your order. By using our website and placing an order, you agree to these Terms & Conditions. If you do not agree, you should not use our services.

These Terms & Conditions are intended to ensure clarity and fairness in all transactions. The terms apply to all flower deliveries made through our website for Bracknell Forest and neighbouring localities.

Order Process

Placing an Order: To place an order for flower delivery in Bracknell Forest or nearby areas, select your desired product(s) and enter all requested details accurately during checkout. Please ensure the recipient’s name, address, and contact information are correct to avoid delivery delays.

Order Confirmation: Once your order is submitted and payment is successful, you will receive an order confirmation with a unique reference number. This confirmation represents our acceptance of your order and forms our legal contract. If you do not receive a confirmation, please contact us promptly to check the order status.

Delivery Instructions: Please provide precise delivery details, including any specific delivery instructions. We will endeavour to fulfil all delivery requests; however, delivery at a specific time cannot be guaranteed, particularly during busy periods or due to unforeseen circumstances.

Delivery Areas: We offer flower deliveries across Bracknell Forest and its surrounding areas, as set out on our service page. If you are unsure whether your intended address is covered, please review our delivery information or contact us to confirm before ordering.

Flowers & Product Availability

Product Images and Descriptions: While we strive to display products accurately, flowers and arrangements are subject to seasonal availability. The images on our website are for illustrative purposes only. Actual products may vary in terms of flower varieties, colours, or wrapping, depending on local stocks and supply constraints.

Substitutions: On rare occasions, we may need to substitute items of equal or greater value if a specific flower or packaging is unavailable. Any substitutions will be made to preserve the style, colour scheme, and overall quality of your chosen arrangement.

Payments

Accepted Payment Methods: We accept payment via secure online card payment gateways and other accepted methods as indicated at checkout. All transactions are processed in pounds sterling (£ GBP) and must be fully authorised before your order is dispatched.

Pricing: All prices displayed on the website include value-added tax (VAT) at the prevailing rate, where applicable. Delivery charges may apply and will be displayed before checkout. We reserve the right to update prices at any time. Orders placed before any price change will not be affected.

Secure Transactions: Our website uses industry-standard security protocols to protect your payment and personal information. We do not store credit card details on our own systems beyond processing your order.

Deliveries

Delivery Times: We offer delivery within specified hours from Monday to Saturday (excluding certain public holidays). Orders placed before the stated cut-off times will typically be delivered on the requested date, but delivery times cannot be absolutely guaranteed.

Failed Deliveries: If the recipient is not present at the delivery address, we may leave the flowers with a neighbour, at a secure location, or attempt redelivery depending on circumstances. If none of these options is possible, a card will be left, or you may be contacted to arrange redelivery. Additional charges may apply for repeated delivery attempts.

Peak Periods: During peak periods such as Valentine’s Day, Mother’s Day, or Christmas, delivery slots are in high demand. We recommend placing orders early during these times to ensure availability.

Delivery to Hospitals or Workplaces: Please note that some hospitals and workplaces may have delivery restrictions. We advise you to check with the venue beforehand, as we cannot accept liability if delivery is refused by the recipient address.

Cancellations and Amendments

Right to Cancel: If you wish to cancel your order, you must email us as soon as possible. If your cancellation request is received at least 24 hours before the planned delivery date, we will issue a full refund. If flowers or gifts have already been dispatched or prepared, cancellation may not be possible, and you may still be charged.

Order Amendments: Amendments to orders, such as changes to delivery details or card messages, may be possible within a reasonable time before dispatch. Please contact us promptly with your order reference number. We will accommodate amendments where feasible but cannot guarantee amendments for same-day or short-notice orders.

Refunds: Refunds, where applicable, are processed using the original payment method. Please allow up to seven working days for the refunded amount to reach your account. This timeframe may be influenced by your bank or payment provider.

Returns and Quality Guarantees

Perishable Goods: Due to the perishable nature of fresh flowers, returns are not usually accepted except in cases of damage or if the delivered product has significantly deviated from what was ordered.

Quality Concerns: If you are dissatisfied with your delivery due to the freshness, quality, or condition of the flowers, please contact us within 24 hours of receipt, providing clear photographs and your order reference. We will investigate your concerns and, if appropriate, issue a replacement or refund.

Liability

For Delivery and Products: We accept responsibility for all products up to the point of delivery, provided delivery details are correct and someone is available to accept the order. Our liability is limited to the value of the products ordered. We shall not be liable for indirect, consequential, or financial losses, including but not limited to loss of enjoyment, missed events, or lost opportunities, howsoever caused.

Events Beyond Our Control: We cannot be held liable for delays, non-delivery, or failures resulting from events outside our reasonable control, such as extreme weather, strikes, natural disasters, or disruption to supply chains. In such circumstances, we will endeavour to notify you and make alternate arrangements wherever possible.

Customer Responsibilities: You are responsible for ensuring that correct details are entered during checkout. We accept no liability for orders not delivered due to incorrect or incomplete information provided by you.

Intellectual Property

All content on our website, including images, designs, product descriptions, and trademarks, are the intellectual property of Flowers Bracknell Forest or its suppliers. Unauthorised use, reproduction, or distribution is strictly prohibited without our express permission.

Personal Information & Privacy

We process personal data in line with UK data protection regulations. Your information is used solely for the purpose of fulfilling your order and is never sold or shared with third parties except where necessary for delivery or payment processing. For more on how we handle your information, please refer to our Privacy Policy.

Amendments to These Terms

Flowers Bracknell Forest reserves the right to update these Terms & Conditions at any time. Any amendments will take effect upon being published on our website. It is your responsibility to review the Terms & Conditions before each order. The version in force at the date of your order will govern that purchase.

Governing Law and Jurisdiction

These Terms & Conditions and all transactions with Flowers Bracknell Forest are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these terms shall be subject to the non-exclusive jurisdiction of the English courts.

Applicability of Terms

These Terms & Conditions apply to all orders placed with us for deliveries to customers in Bracknell Forest and the surrounding areas. By placing your order, you agree and are legally bound by these terms.

Contact and Customer Support

Should you require any further clarification about these Terms & Conditions, please reach out via the contact forms on our website. Our customer care team is dedicated to assisting you with your flower delivery in Bracknell Forest and the neighbouring regions.

Thank you for choosing Flowers Bracknell Forest for your online flower delivery needs.